About Jeff Walters Jewellery
The Walters family has been in the jewellery business since 1946. Jeff has been a part of the industry himself since the day he could push a broom in his father's shop on Wyndham Street in downtown Guelph, Ontario. His break-away from the traditional family-run jewellery business occurred in Oct 1998, when he opened Jeff Walters Jewellers, his current store location in Barrie Ontario, Canada. Here, customers experience a unique high level of one on one service.
The website allows customers to browse our custom and brand name jewellery prior to their in-store visit. More importantly, it gives customers the opportunity to get a feel for the personal in-store, family atmosphere that allows you to shop with the assistance of seasoned sales associates (non-commissioned) or, if you wish, to meet personally with Jeff to create a custom designed piece of jewellery to your liking. Our website also informs you of our weekly specials and promotions. Sign up for our mailings here.
The best part of purchasing jewellery on line from Jeff Walters Jewellers, is that the staff are always available and willing to speak to customers on the phone or in person. The site is merely an extension of the remarkable service customers are accustomed to. The testimonials speak for themselves.
Yes, our physical store Jeff Walters Jewellers is located in Barrie, Ontario Canada, since 1998. We are staffed during regular business hours and take pride in being there for you to answer all of your questions on the phone or in person. If you wish, Jeff is always available by emailing him at email@example.com.
Jeff Walters Jewellers is located at 331 Bayfield Street, Suite 203, Barrie, Ontario, Canada, L4M 3C2. All items of jewellery are shipped from this location.
There is only one Jeff Walters Jewellers store and it's located in Barrie, Ontario. We have one store so we may continue to provide personal service, expertise in custom designs, and jewellery education to our customers. When you come into Jeff Walters Jewellers, you will know and feel the difference that personal attention makes.
Unlike other jewellery stores, Jeff Walters Jewellers boasts non-commissioned sales associates; our staff are here to help you make an informed decision about your jewellery purchase. Also, the store has regular hours, yet many transactions happen outside those regular hours; just make an appointment that is convenient with your schedule. We will be happy to accommodate you.
We are proud to say that we offer all customers an education in diamond quality and size, so that all of our customers can make good decisions about their purchase. If you are purchasing a diamond, we will ensure that you receive a diamond "lesson" and have the opportunity to ask any questions to help you decide on your purchase. We will be happy to discuss diamond quality and cost with you. Please call or visit us at the store.
Those interested in ordering one of our engagement ring styles with a different size or quality of diamond than what appears on our website, can email firstname.lastname@example.org . We will be happy to discuss diamond quality and cost with you.
Jeff Walters Jewellers offers custom design on engagement rings, matching bands or other jewellery items discussed and agreed to via email, phone or in person. Simply email email@example.com with a picture of the item you would like and a budget in mind and we will get back to you on phone or email with a cost on making your desired ring. Often Skype is used if a personal outreach is required and customer cannot make it physically into the store. Custom designs can take up to 4 weeks to make.
Special orders may take on average, 4- 6 weeks to ship. Special orders consist of:
1. Custom designed engagement rings, wedding bands and other jewellery items.
2. Birthstone rings outside of sizes 6, 6 1/2 and 7
All jewellery purchased from Jeff Walters Jewellers will be warranted against manufacturer’s defects for a period of 1 YEAR from the date that the jewellery is received. If the item falls short within that period of time, Jeff Walters Jewellers will either repair or replace the item for you at our discretion. This includes resetting gemstones, repairing or replacing structural defects and fixing broken chains through normal use.
However normal wear and tear of material, including chain clasps, earring butterflies, loss of stones or pearls from the setting due to blunt force or hazardous liquids, is not covered.
Returns and Repairs
Jeff Walters Jewellers offers a hassle free, 30 day return/refund policy (subject to certain conditions as stated below).
- Items will not be accepted for return/refund if there are signs of wear and tear on the jewellery, and/or the jewellery has been altered by anyone other than Jeff Walters Jewellers, and/or damaged in any way.
- Special orders and pieces of jewellery hand-made to customer specification are not eligible for refund. However, if returned within 30 days, we would be glad to exchange the item for another. Please e-mail us at firstname.lastname@example.org for full details.
If the item meets the above return requirements, with copy of original documents, please come into the store. It will be inspected for signs of wear and tear and/or damages and/or alterations before a refund or exchange is granted.
- Diamond education
- Custom jewellery design; modernizing antique pieces, create new pieces of jewellery from old pieces, creating a piece from your own design
- Ring sizing, cleaning and rhodium plating
- Jewellery repairs: replacing worn claws, clasps, etc.
- Shop a selection of brand name jewellery lines; Elle, Reign, Lashbrook, Chisel, Alamea, etc.
- Jewellery cleaning
- Provide layaway plans
- Insurance claims
- Flexible purchasing arrangements
- Diamond jewellery and other appraisals
- Access to hundreds jewellery styles
Yes, all rings come with a free sizing within 45 days of purchase from Jeff Walters Jewellers. Simply bring the ring into the store. We will either size the original ring or order a new one to be manufactured in the correct size upon our discretion. We will call when your ring is ready for pick up.
Because we emphasize personal service, most transactions are carried out in the store. However, from time to time, we have fulfilled customer requests to have an item shipped. Please call the store at 705-739-7464 to make arrangements.