Dear Jeff,

I want to thank you for your patience with me and for addressing my concerns about my ring. You have been very understanding and very helpful.

I want you to know that I am very happy with the new ring, despite any concerns I may have had. I realize that this ring is even more beautiful than the last one and I am very impressed by the lengths you went to to make sure it would be as perfect as possible. You really went the extra mile.

This experience has reaffirmed my trust in you and has taught me a valuable lesson (not to go to other jewellers).

It has been a pleasure doing business with you and I look forward to doing business with you again in the future. Please thank your staff for all their help also

Yours sincerely,
Lorne Vindum